Frequently Asked Questions

We provide full technical support to organisers and participants for the duration of the challenge. Any issues with challenge setup, registration, logging steps and so on can be resolved by contacting technical support. We also offer a Help section on the website which answers the most common questions participants might have.
We accept credit / debit card payments online using Stripe. Invoice payment by bank transfer may also be available where agreed.
Payment is taken in three stages -
  1. 1. We take an initial deposit when the challenge is first set up.
  2. 2. When the challenge starts, we take payment for all participants that have already registered.
  3. 3. When the challenge ends, we take payment for any extra participants that have registered.
Each challenge will have its own web address which will look something like this:

You can also add your own logo and introductory text to this. Participants can also compete using the Big Team Challenge app. If you're interested in having your own custom branded apps, please contact us for more information.
We offer a selection of virtual routes out of the box. If you'd like to suggest a different route for your challenge please contact us and we can provide more information on what's possible.
We don't currently sell pedometers directly, but we are happy to recommend a good quality supplier.

Useful Links